משלוחים והחזרות

 

Deliveries

  • The delivery service provided when purchasing items on the site is provided within the territory of the State of Israel only.
  • The countries and regions where the shipments are available will be according to the shipping companies with which the site operator will work.
  • It is clarified that notwithstanding the above, the site operator has the exclusive right to change the service areas from time to time without prior notice.
  • Delivery of items purchased on the site is possible only when the requested address is within the areas and countries where the service is provided, and there is no technical or other impediment that prevents the delivery of such items.
  • It will be possible to collect the items (without shipping costs) within 1-2 business days from the date of order confirmation at: 8 Nahum Goldman St., Tel Aviv (near Clock Square in Jaffa), during the opening hours listed on the website and by prior arrangement.
  • Home delivery costs NIS 30 or free for purchases over NIS 300, delivery time is up to 2-5 business days.
  • Orders received in the system after 12:00 noon will be considered as orders placed on the next business day and will depart the next day.
  • Delays in the delivery of the items that result from the customer himself and / or third parties such as: shipping companies to the site operator will have no responsibility due to these delays.
  • It will be clarified that if the delivery time is extended due to the constraints of the courier company beyond the delivery time, there will be no claim against the site operator.
  • The shipping fee will apply to the customer only, it is hereby clarified that the shipping fee is in addition to the order payment.
  • The operator of the site reserves the right to update the shipping fee from time to time and at its sole discretion, and does not undertake to notify such change and / or update in advance.
  • The items included in the order will be provided by the site operator for as requested by the customer, and subject to the site operator's right not to supply any items, at its sole discretion.
  • It is clarified that the courier company will coordinate a delivery date with the customer, the site operator has no control over this and will not be responsible for coordinating the delivery between the courier company and the customer.
  • The website operator will make every effort to deliver all the items by order and on time, but unfortunately not all items will always be available therefore, the website operator does not undertake to provide all items in the order and the customer will not have any claim and / or claim against the website operator for non-delivery Any product from the order, it goes without saying that a product that is not provided by the network operator network will not be charged.
  • It is hereby clarified that a customer who has ordered a particular product and the product is not available for delivery, the site operator will do its best to provide him with the same alternative product.
  • The customer service center will make an attempt to contact the customer in order to obtain his consent to the delivery of the replacement item. Should the customer not be contacted, the site operator will not provide the item and the customer will not be charged.
  • It is hereby clarified that if at the time of delivery of the items, the customer and / or someone on his behalf will not be on the order that the items were entered by the customer, and the customer will not confirm by phone that he approves leaving the order at his door or anywhere else near him. It will be the responsibility to coordinate with the customer service the delivery date again. Failure to set a new order date by the customer will not exempt him from paying the order made by him.
  • In the delivery of the items again, the customer will be charged in addition to the payment of the initial shipping fee also in the payment of additional shipping fees.
  • It is hereby clarified that to the extent that the customer approves leaving the order near his door or elsewhere near him, the customer agrees and confirms that the responsibility regarding the items is his only and in any case of theft and / or breakdown and / or any other claim in this regard can not come The customer in claims and / or lawsuits against the site operator.
  • Failure by the site operator to meet the requested delivery date for any reason will not exempt, in any way, the customer from the obligation to pay for the delivery.

 

Returns Policy 

 

  • Cancellation of a transaction and / or change of order and / or receipt of a refund for purchases from the site is not possible because the items are out of stock and ordered by special order. The operator of the site manufactures the items according to orders, therefore, it is not possible to cancel an order and / or receive a refund, unless there is a defect in the item originating from the site operator. All of the above is subject to the provisions of the Consumer Protection Law, 1981.
  • It is hereby clarified that it will not be possible to return damaged and / or damaged items, provided that such items have not been delivered by the site operator.
  • In the event of a defect in an item originating from the site operator, the customer must notify the customer service center within 48 hours after the delivery date, failure to notify the said period of time constitutes a waiver by the customer of any claim and / or claim in connection, non-compliance and / or non-compliance. Satisfaction on his part.
  • An item can be replaced due to a defect originating from the site operator as long as it has not been pasted and / or used and is completely new, without any signs of use. If an infection has occurred, the customer will not be able to claim a defect that originated in the site operator and did not allow the item to be replaced and / or receive a refund for it.
  • The site operator may terminate the services provided to the buyer completely or temporarily, or restrict them, inter alia in any case where the user has not paid on the payment date he owes or if the site operator saw that there is a reasonable fear that the buyer will not meet the services and / or the user Violated the terms of the contract with her, including the provisions of these regulations.
  • In addition, the site operator will be entitled to cancel the order in the event of an error in the description of the item and / or its price, payment terms, item image or any other data.